Secure My Bike
TrackLock Ride
Secure My Bike

Terms & Use — Legal Guidelines for TrackLock Ride

Last Updated: January 1, 2026

1. Scope & Definitions

These Terms govern your use of TrackLock Ride's website, products, and related services. "Products" refers to physical mounts and associated software/firmware; "Services" includes ordering, shipping, and support functions.

2. Account Creation & Access

When creating an account you must provide accurate information. You are responsible for safeguarding account credentials and any activity under your account. Notify us promptly of unauthorized use.

3. Acceptable Use

You agree not to misuse our products or services, including attempting to reverse engineer firmware to defeat security features, or using services for unlawful tracking. Misuse may result in account suspension and legal action.

4. Ordering, Shipping & Payments

Orders are subject to availability and acceptance. We use third-party payment processors; payment disputes should be raised directly with your payment provider and with our support team. Shipping times are estimates and may vary.

5. Warranty, Returns & Liability

Products come with the warranty described at the time of purchase. Except as required by law, TrackLock Ride's total liability for any claim related to products or services is limited to the purchase price paid. We are not liable for indirect or consequential losses.

6. Contact & Dispute Resolution

For billing, warranty claims, or disputes please contact support at:

If a dispute cannot be resolved informally, the parties may pursue the remedies set out in this agreement and applicable law. Please include your order number and a clear description of the issue when contacting us.